Thank you for choosing our products! We understand that sometimes things don’t work out as planned, and we want to make the process of returning your item as easy as possible.
You have 14 days from the date of delivery to return any items that you are not completely satisfied with. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags and packaging intact.
To initiate a return, please contact us at email@example.com with your order number and the reason for your return. We will provide you with instructions on how to return your item.
Please note that customers are responsible for the cost of shipping the item back to us, unless the item arrived damaged or defective. In that case, please contact us as soon as possible so we can arrange for a replacement or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at firstname.lastname@example.org and we’ll be happy to assist you.
If you received a damaged or defective item, we will gladly exchange it for the same item, free of charge. To initiate an exchange, please contact us at email@example.com with your order number and a description of the issue.
We are unable to offer exchanges for any other reason at this time.
Final Sale Items
Please note that all sale items are final sale and cannot be returned or exchanged.
If you have any questions about our refund and return policy, please don’t hesitate to contact us at firstname.lastname@example.org. We’re always here to help!