At Anaya Agate, we take great care in handling and shipping wholesale crystal products to ensure they reach our valued customers in top condition. Our policy regarding wholesale crystal shipments is as follows:
- All orders will be shipped within 10-15 business days of receipt of payment.
- We offer free shipping on orders over $10K amount. Please contact us for more information on this.
- We ship through reliable and efficient courier services to ensure the prompt and safe delivery of our products.
- Customers are responsible for providing accurate and complete shipping information at the time of purchase. Any additional charges incurred due to incorrect or incomplete information will be borne by the customer.
- We are not responsible for any delays or damages caused during transit. However, we will assist you in filing a claim with the courier company if necessary.
- Any customs duties, taxes, or other fees that may be applicable to the shipment will be the responsibility of the customer.
We value our customers and strive to provide them with the best possible service. If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us.
At Anaya Agate, we want our customers to be fully satisfied with their purchases. If for any reason you are not satisfied with your order, we have a hassle-free return policy in place. Here are the details:
- You may return your purchase within 4-5 business days of delivery.
- To initiate a return, please contact us with your order number and reason for the return.
- All items must be returned in their original condition and packaging.
- Refunds will be credited to the customer’s bank account. Please note that shipping costs are not refundable.
- Please note that custom or special orders cannot be returned.
- Handmade and polished items are also subject to the same policy.
- It’s important to note that agates are naturally formed and are, therefore, available in various forms. Many stones have naturally occurring inclusions and cracks that don’t compromise their quality.
- We take utmost care in handling and shipping our products to ensure they reach our customers safely and securely.
We value our customers and strive to provide them with the best possible service. If you have any questions or concerns regarding our shipping return policy, please don’t hesitate to contact us.